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Frequently Asked Questions
Questions & Answers
Questions & Answers

Frequently Asked Questions

At COCO-MAT Santorini we have put together a FAQ where you’ll find the most frequently asked questions about our hotel. If your question isn’t displayed in our FAQ, our staff, will happily answer any queries in order to make your stay as relaxing and enjoyable as possible.

Why choose Coco-Mat Hotel Santorini?
Magnificent view from the Caldera Site and the sunset

Our location boasts breathtaking, uninterrupted views of the endless Aegean Sea and Santorini's world-famous sunset. Set away from the crowds, it offers the perfect setting to relax in complete peace, privacy, and serenity.

Exceptional sleep

Sleep is at the heart of the COCO-MAT experience. Our rooms feature premium COCO-MAT mattresses, natural bedding, and a wide selection of pillows that are designed to provide exceptional comfort and help you enjoy a truly restful night's sleep.

Excellent breakfast

We believe a great day begins with a great breakfast. Each morning, we serve a carefully prepared selection of fresh, locally sourced ingredients, authentic Greek specialties, and international favorites. Our breakfast is one of the highlights of the guest experience and is consistently praised for its quality and variety.

Genuine Greek hospitality

Your experience begins the moment you arrive. From the warm welcome at our entrance, to the personalized service you'll receive throughout your stay, our team is dedicated to making every visit as comfortable and enjoyable as possible. Whether you need restaurant recommendations, sightseeing tips, or assistance planning your day, we're always happy to help. We strive to provide attentive, genuine hospitality so you can make the most of your time in Athens.

Do you have twin beds?

We do not offer twin beds. However, upon request, we can prepare a king-size bed (200 x 180 cm) with separate duvets and bed linens for added comfort.

Do you have family rooms?

Our Sunset Balcony Residences and Infinity Residences can comfortably accommodate up to three guests, with the sofa converted into a comfortable bed for the third guest.

Do you have interconnecting rooms?

Our hotel does not offer interconnecting rooms. However, upon request, we may provide two rooms of the same type that are next to each other for the guests’ convenience.

Do you offer early check-in and late check-out?

Early check-in and late check-out are subject to availability and cannot be guaranteed in advance. However, we always do our best to accommodate your request.

Do you have space for our luggage?

Yes. We are pleased to offer complimentary luggage storage before check-in and after check-out, allowing you to explore Santorini without having to carry your bags. Simply speak to our reception team, who will be happy to assist you.

Which room offers Sunset View?

All of our room types offer magnificent views of the Aegean Sea and Santorini's world-famous sunset.

Is the restaurant open for lunch and dinner?

Please note that our restaurant serves breakfast only and does not offer lunch or dinner. Following breakfast service, our bar remains open until 15:00, serving a selection of refreshing drinks by the restaurant and swimming pool areas. As we want our guests to fully experience Santorini's exceptional culinary scene, we are pleased to provide a carefully curated list of our favourite restaurants across the island.

Is there a pool?

Yes, our hotel provides a swimming pool area with a magnificent view of the sunset.

Does the hotel have parking area?

Yes, our hotel offers a spacious parking lot where the guests may park their vehicles for their convenience.

Do you have room service?

Yes, we offer breakfast to the guests’ rooms upon their request to enjoy it with their privacy at an additional cost.

Do you offer breakfast boxes?

Yes, complimentary breakfast boxes are available for guests departing before 08:00 a.m. upon their request.

What does breakfast include?

Our breakfast consists of a Greek Breakfast, including selected PDO (Protected Designation of Origin) Greek products. Also, our breakfast provides egg selection menu, such as omelets with the ingredients of the guest’s choice.

What is the breakfast rate for non-resident guests and walk-in visitors?

Breakfast is available for non-resident guests and walk-in visitors at a rate of €20 per person, subject to availability.

How do I order room service?

Room service can be ordered by contacting the internal number of the restaurant, which is 125, as well as the QR codes that are provided to the rooms.

What are the opening hours of the restaurant and bar?

The restaurant serves breakfast daily from 8:00 a.m. to 11:00 a.m. The bar remains open from 11:00 a.m. to 15:00 p.m.

Can you book us transportation from the port or the airport to our hotel?

Yes, we may arrange your transportation from the port or the airport to our hotel. We offer transfer services with our trusted external partner, with an additional cost of 50 euros.

Can you arrange a private tour guide for us?

Yes, a private guided tour can be arranged by contacting us at reception@cocomatsantorini.com. We will be happy to assist you. We offer a private driver that may drive you to the hot spots of Santorini.

Can you arrange boat tours?

Yes, we are happy to arrange a semi-private boat tour with a catamaran, in which you may enjoy swimming around the famous beaches of Santorini, as well as food and drinks on board. Feel free to contact us at reception@cocomatsantorini.com to make the arrangements.

Do you offer car rental services?

Yes, with our external trusted partners, we can assist you in renting a vehicle to move around Santorini and explore the island. Our partners offer a wide variety of vehicles, such as small and medium-sized cars, scooters, and of course ATV (quad bikes) and UTV (buggies).

Do you offer massage therapies?

We would be delighted to arrange a relaxing massage therapy for you during your stay. We work with trusted external wellness professionals who can provide a personalized in-room massage, allowing you to unwind in the comfort and privacy of your accommodation and make your stay even more relaxing.

Do you offer yoga sessions?

Yes, we offer yoga sessions to our hotel area upon request with our external partner, where you may enjoy facing on the beautiful sea view and the serenity that our hotel offers.

Do you offer any special occasion packages (anniversaries, honeymoons, etc.)?

Yes, we offer a selection of special occasion packages designed to make your stay even more memorable. These arrangements can be booked by contacting us at reception@cocomatsantorini.com.

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